Return Policy

Thank you for shopping at Zeist Fragrances. We want to ensure your satisfaction with every purchase. This Return Policy outlines our procedures and guidelines for returns within Pakistan.

1. Eligibility

• We accept returns within 3 days of the delivery date.
• To be eligible for a return, items must be unused, unopened, and in the same condition as received. They must also be in their original packaging.

2. Items Excluded from Returns

• For hygiene and safety reasons, we do not accept returns on opened or used fragrance products unless they are defective or damaged upon receipt.

3. Return Process

• Initiating a Return: To initiate a return, please contact our customer service team at [contact information]. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Refunds will be issued to the original method of payment used for the purchase.
• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, refunds are processed within [number] business days. Please note that it may take additional time for the refund to reflect on your account statement, depending on your financial institution.

5. Exchange Policy

• We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as applicable, including covering the cost of return shipping for such items.